FAQ

SUIT MAKE PRICE BREAKDOWN

At SUIT MAKE we work directly and closely with our factory and partners in order to keep not only the best quality, but also the lowest production cost possible. We have retail prices of only 2-3x from the true cost, unlike most retail brands in which the retail price higly differs from the production cost, but we still want to be transparent about costs and prices, so you can see by yourself where everything goes.

Materials + Labor + Tax = Total Cost USD ($)

SUIT MAKE (2-3x)  vs.  Other brands (5-6x) 

Item: Shirt
Materials Labor Tax Total Cost
$ 18.61 $ 15.82 $ 3.44 $ 37.87
SUIT MAKE $ 89 Other Brands $ 140
Item: Pants
Materials Labor Tax Total Cost
$ 36.31 $ 46.55 $ 8.29 $ 91.15
SUIT MAKE $ 210 Other Brands $ 456
Item: Jacket
Materials Labor Tax Total Cost
$ 73.11 $ 102.46 $ 17.56 $ 195.36
SUIT MAKE $ 460 Other Brands $ 977
Item: Suit
Materials Labor Tax Total Cost
$ 92.22 $ 159.04 $ 24.13 $ 275.39
SUIT MAKE $ 640 Other Brands $ 1327

SHIPPING

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order.

Shipping costs for your all orders are free. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition, your order may be delivered in separate shipments. Even on those situations no additional shipping charges apply.

You are responsible for all taxes applicable to the delivery of your order, including sales tax, value-added tax, customs duties, and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

RETURNS

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

  • As an example, gift cards cannot be returned.
  • Any item that is not in its original condition.
  • Damaged items or items with missing parts for reasons not due to our error.
  • Any item that is returned more than 90 days after deliver.

To complete your return, we require a receipt or proof of purchase.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • Late or missing refunds

If you haven’t received a refund yet, we recommend that you please check your bank account once again prior to contacting us.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jen@suitmake.com.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jen@suitmake.com and send your item to 790-17 Hannam-Dong Yongsan-Gu Seoul KR 04417.

SHIPMENT FOR RETURNS AND EXCHANGES

To return your product, you should mail your product to 790-17 Hannam-Dong #101, Yongsan-Gu Seoul KR 04417

Customers are responsible for paying their own shipping costs for returning items.

Depending on where you live, the time it may take for your exchanged product to arrive may vary.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. Since as a third party we cannot guarantee the receival of returned items.